Research. In a study with restaurants, researchers found that when a restaurant is perceived as being ‘healthy’,customers underestimated the calories by 35% in their meal. When a main course was branded as ‘healthy’, customers chose beverages, side dishes and desserts containing131% more calories that the main course because they still believed they were eating healthy.
Chandon, P. et al. (2007). The biasing health halos of fast-food restaurant health claims: lower calorie estimates and higher side-dish consumption intentions. Journal of Consumer Research
“Your first impression of a thing sets up your subsequent beliefs.”
Pro tip. Beware of the opposite i.e. ‘the horn effect’. Things can be deemed undesirable when associated with something perceived as negative.
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Thought starters.
» Leverage positive attributes of your people or brand to persuade people » Ask people and organisations with a positive reputation in their respective fields to support your offering
